Refund Policy

1. Overview

At Global Unified, we are committed to delivering high-quality digital services and we take client satisfaction seriously. This refund policy sets out clearly when refunds may apply, how they are calculated, and how to request one.

By engaging our services you agree to the terms outlined in this policy. We encourage you to read it carefully before placing an order or making a payment.

Refunds may be available before the company formation process has started. Once the company registration request has been submitted to our registration partner or Companies House, refunds may no longer be possible.

2. Project Deposits

Most projects require an upfront deposit before work commences. This deposit covers initial planning, discovery, resource allocation, and project setup.

• Deposits are non-refundable once the project has formally started and work has begun.
• If you cancel before any work has started, a refund of the deposit may be issued after deducting any administrative or banking fees incurred.
• The deposit amount and conditions are specified in your project agreement or invoice.

We recommend reviewing your project brief and confirming all requirements before making a deposit payment.

3. Project Cancellation

If you wish to cancel a project, please notify us in writing as early as possible. Refund eligibility depends on when the cancellation occurs:

• Before work starts — Full refund of payments made, minus any administrative fees (typically 5–10%).
• After work starts but before 50% completion — Partial refund based on work not yet delivered, minus the deposit and hours spent.
• After 50% or more completion — No refund is issued. All work completed to that point is billable.
• After final delivery — No refund is applicable once the final deliverable has been handed over and accepted.

4. Partial Work & Disputes

If a project is cancelled mid-way through delivery, the refundable amount is calculated as follows:

• Total amount paid, minus the value of work already completed and delivered
• Minus any non-recoverable costs such as third-party licences, hosting, or tools purchased on your behalf
• The remaining balance (if any) will be refunded within 14 business days

We will always provide a clear breakdown of completed vs. remaining work before issuing or declining a partial refund.

5. Refund Summary Table

A quick reference for refund eligibility based on project stage:

6. Quality Disputes

If you believe the work delivered does not meet the agreed specification, we encourage you to raise a dispute before cancelling or seeking a refund. Our process is:

• Submit a written description of the issue to support@globalunified.co.uk
• We will review the concern within 5 business days
• We will offer corrections, revisions, or a negotiated resolution
• If a resolution cannot be reached, a partial or full refund may be considered at our discretion

We stand behind the quality of our work and will always make reasonable efforts to resolve any issues fairly.

7. Exceptions

The following are not eligible for refunds under any circumstances:

• Third-party costs paid on your behalf (domains, hosting, licences, software)
• Services already fully delivered and signed off
• Ongoing monthly services where the billing period has already started
• Work delayed due to client-side delays in providing content, feedback, or approvals

8. How to Request a Refund

To submit a refund request, please email us with the following information:

• Your full name and company name (if applicable)
• Invoice number or project reference
• Reason for the refund request
• Any supporting details or documentation

We will acknowledge your request within 2 business days and aim to resolve all refund requests within 14 business days of receipt.

Approved refunds are issued via the original payment method where possible.

9. Contact Us

If you have any questions about this refund policy or wish to discuss a specific situation, please contact our team directly:

We are always happy to discuss your concerns directly and find a fair resolution.

10. Digital Services Non-Refundable Clause

All digital services provided by Global Unified Ltd — including but not limited to website design and development, software development, e-commerce solutions, digital consultancy, and any associated deliverables — are classified as bespoke digital goods. Once work has commenced, these services are exempt from the standard 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as the client expressly acknowledges that performance of the contract has begun.

By making any payment to Global Unified Ltd, the client confirms their explicit prior consent to the commencement of work and acknowledges that the right of withdrawal is thereby waived in accordance with Regulation 36(1)(a) of the aforementioned Regulations.

11. Chargeback Protection Clause

Global Unified Ltd maintains a strict policy against fraudulent chargeback requests. A chargeback initiated without legitimate grounds — where services have been delivered in accordance with the agreed scope of work — constitutes a breach of contract and may result in the following actions:

• Legal proceedings to recover the full amount owed, including associated legal costs and administrative fees
• Suspension or permanent termination of all active services without notice
• Reporting to relevant credit and fraud prevention agencies
• A chargeback administration fee of £150 per incident, in addition to the original disputed amount

The client agrees that, in the event of a dispute, they will first contact Global Unified Ltd directly at support@globalunified.co.uk and allow a minimum of 14 business days for resolution before initiating any chargeback or payment dispute with their card issuer or bank.

All communications, project deliverables, approval confirmations, and payment records are retained by Global Unified Ltd and will be submitted as evidence in any dispute or legal proceeding.

12. Dispute Resolution Clause

In the event of any dispute, claim, or controversy arising out of or relating to services provided by Global Unified Ltd, the parties agree to the following resolution process:

• Step 1 — Direct Resolution: The client must notify Global Unified Ltd in writing, detailing the nature of the dispute. We will respond within 5 business days.
• Step 2 — Mediation: If the dispute is not resolved within 14 business days of notification, both parties agree to attempt resolution through a mutually agreed mediator before pursuing legal action.
• Step 3 — Legal Action: If mediation fails, any legal proceedings shall be brought exclusively in the courts of England and Wales.

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

13. Service Cancellation Policy

Either party may cancel a project or ongoing service agreement by providing written notice. The following terms apply upon cancellation:

• All work completed up to the date of cancellation remains billable at the agreed project rate
• Any non-refundable deposit or milestone payment already made will not be returned
• For ongoing monthly service agreements, a minimum of 30 days' written notice is required to cancel; the client remains liable for any fees due within this notice period
• Global Unified Ltd reserves the right to cancel services immediately in the event of non-payment, abusive conduct, or breach of these terms, without liability to the client

Upon cancellation, Global Unified Ltd will provide the client with all completed work and assets paid for up to the cancellation date, in a format deemed suitable by Global Unified Ltd.