Privacy Policy

1. Who We Are

Global Unified is a digital technology company based in London, United Kingdom. We provide web development, e-commerce solutions, custom software, digital marketing, and related services to businesses and individuals.

When we refer to "we", "us", or "our" in this policy, we mean Global Unified. When we say "you", we mean any person who visits our website or uses our services.

2. Data We Collect

We collect personal data in the following ways:

• Contact forms — name, email address, phone number, company name, and message content when you submit an enquiry.
• Email correspondence — any personal information you include when emailing us directly.
• Newsletter sign-up — your email address if you subscribe to our newsletter.
• Project onboarding — business details, billing information, and project requirements when engaging our services.
• Website usage — anonymised analytics data such as pages visited, device type, and referral source (via cookies).

We only collect data that is necessary and relevant to provide our services or respond to your enquiry.

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes for our services
• Deliver and manage digital projects for clients
• Send invoices, contracts, and project updates
• Send newsletters or updates (only with your consent)
• Improve our website and services based on usage analytics
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted third parties only where necessary to deliver our services, including:

• Formspree — processes contact form submissions on our behalf
• Email providers — for sending and receiving email communications
• Analytics providers — for anonymised website usage data
• Legal authorities — only when required to comply with a legal obligation

All third-party partners are required to handle your data securely and in accordance with applicable data protection laws.

We may share necessary company formation information with trusted UK registration partners and official authorities such as Companies House in order to complete the company registration process.

5. Cookies

Our website uses cookies to help us understand how visitors interact with our pages. These are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand visitor behaviour (anonymised)

You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some functionality of the website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. Specifically:

• Enquiry and contact data is kept for up to 2 years
• Client project data is retained for up to 7 years for legal and accounting purposes
• Newsletter subscribers' data is retained until you unsubscribe

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data where applicable
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, contact us at support@globalunified.co.uk. We will respond within 30 days.

8. Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please get in touch:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

11. Dispute Resolution & Legal Basis

Any disputes relating to the processing of your personal data or our compliance with applicable data protection legislation — including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — shall be resolved in accordance with the following process:

• You may raise a concern directly with Global Unified Ltd by contacting support@globalunified.co.uk
• We will acknowledge your concern within 5 business days and provide a full response within 30 days
• If unresolved, you retain the right to escalate your complaint to the UK Information Commissioner's Office (ICO) at ico.org.uk

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales.

12. Limitation of Liability

Global Unified Ltd implements appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. To the fullest extent permitted by UK law, Global Unified Ltd shall not be liable for any unauthorised access, disclosure, or loss of personal data that results from circumstances beyond our reasonable control, including but not limited to cyber-attacks, data breaches by third-party processors, or force majeure events.

Our liability in connection with the processing of your personal data shall in no event exceed the total amount paid by you to Global Unified Ltd in the three (3) months preceding the event giving rise to the claim, where such liability is permitted by law.